Flip or Flop?

Posted on by Scott

ihighju001p1Richard had two bad feet, a bad back, and a dream of being a star track & field athlete. His chosen sport was the high-jump; but he struggled to clear the minimum distance – five feet- required to make the high school track team. No amount of coaching or practice seemed to help. The proven techniques utilized by his teammates and world-class competitors didn’t work for him. He just couldn’t get himself over the bar.

So Richard began to experiment. Over several months he altered each aspect of his performance. He started by adjusting his approach. While every other athlete ran straight at the bar, he began to run at a diagonal. This gave him more speed in the final few steps.

He changed his takeoff, starting further and further from the bar. He worked at it until he found the launching point that would position him over the bar at the highest point of the jump. As the height increased, he found he needed more room to achieve apogee.

Traditional jumpers utilized a scissor kick to clear the bar, stretching out one leg and then the other before landing on their stomach. Richard started twisting his body in the air so that he cleared the bar headfirst and landed on his back. This allowed him to arch his back and kick his legs up simultaneously, creating precious space between himself and the bar.

Richard’s track coaches were worried. The methods he was using were unheard of. They feared his deviation from standard procedures would damage his ability to compete and possible lead to serious injury. But during his junior year he broke the high school record. Suddenly the critics became supporters.

After winning a series of competitions in college, Richard Douglas “Dick” Fosbury began to catch the eye of the press. They dubbed his technique the “Fosbury Flop.” During the 1968 Olympics, he won the gold medal by clearing 7 ft. 4.25 in., setting a new Olympic record in the process. Today, the flop is the most popular high-jump technique in use.

Its easy to get stuck in a rut. People do it and so do organizations. We get used to doing things a certain way and rarely question why. Most people fail to realize that greatness lies just a few tweaks away from the norm. Innovation is rarely about huge, radical changes; although even small change is typically met with strong resistance.

Innovation is a critical aspect of any thriving business. If you aren’t constantly looking for ways to improve, you’re doomed to stagnate. Those who are willing to change thrive – they can even flip an industry upside down. Those who aren’t fall into obsolescence – they flop. And anyone can be a catalyst for change.

Could your business benefit from a little innovation? Could your performance use some tweaking? What small change would make a huge difference in your success?

The Rewards of Service

Posted on by Scott

2014 Autism WalkA couple of weeks ago, the Burkhart Center for Autism Education & Research held their annual Walk for Autism Awareness. This fantastic event draws people from all over Texas to celebrate the lives of those who are touched by Autism. I was there with Boy Scout Troop 157. Since 2010, we have supported this event by providing the muscle needed to set up, operate and take down a variety of areas. What began as one scout’s Eagle project has turned into an annual opportunity to serve.

Every year, I am surprised by the number of scouts and scout leaders who show up to help. After all, this isn’t an easy job. The Walk starts at 2 pm and ends at 4:00, but we start setting up at 10:00. We usually break the day into shifts, allowing the guys to choose when they want to serve. Typically though, almost everyone shows up at the beginning and stays until the end, giving up their Sunday of rest in exchange for manual labor and sunburn. And they’re happy to do it.

But why?

It seems there are a number of benefits to serving others. For instance, a great deal of research over the past 20 years reveals significant health benefits associated with serving. Studies show people who serve live longer, recover faster from chronic or serious illnesses, report fewer instances of depression, handle stress better and demonstrate stronger resistance to disease. Serving others keeps you healthy.

But I think it goes even deeper than that. Serving others addresses a deep need we all have to fulfill a higher sense of purpose. Humans are inherently selfish. But there’s a void that can only be filled when we shift from selfishness to selflessness. We need to give of ourselves to be fully satisfied with ourselves. Serving is good for the soul.

So whether you’re serving your community, your customer, or your coworker – keep in mind that you get what you give.

Winning Against the Odds

Posted on by Scott

battle-of-pueblaThey were outmanned and outgunned, but the Mexican troops made up for the lack of numbers and firepower with grit and determination. An expensive civil war had left Mexico in debt to Britain, Spain and France. But shortly after the war ended, Mexico was forced to suspend repayments in order to rebuild their infrastructure. This didn’t make their benefactors happy and now the French were coming to either collect or take over.

After suffering heavy casualties, the Mexican Commander General, Ignacio Zaragoza Seguin, withdrew his army to Puebla. The small town was still heavily fortified, having survived the civil war, and Zaragoza’s troops immediately began additional preparations, digging trenches to connect the two hill-top forts sitting just north. When the French force of 8,000 infantry and cavalry arrived on the fifth of May, 1862, they assumed their victory would be swift. The inferior Mexican garrison of only 4,000 men now had no way to retreat.

 But when a show of arms failed to intimidate the Mexican troops, the French attacked. They foolishly expended most of their ammunition in an initial, ill-timed advance and quickly ran out. They were surprised by the strong showing put forth by the Mexican army, who spilled out of the forts and fought hand-to-hand on the hillside between them. After three infantry advances the French retreated, having lost more than five times as many men as their underestimated foes. Today, El Dia de la Batalia de Puebla (The Day of the Battle of Puebla) is known simply as Cinco de Mayo, and serves as a reminder of the power of determination and teamwork against overwhelming odds.

Sometimes it’s easy to lose hope when faced with a foe who seems to have everything working in their favor. The competition can seem too organized, prepared and well-funded. But history is full of stories illustrating the power of the underdog. Those who most desire to win the day often find that their own creativity and ability to pull together are all they need.

Who’s your biggest competition?

What advantages do they have over you?

How can your team overcome the competition despite their apparent advantage?

The Power of Positive Feedback

Posted on by Scott

This morning my phone rang on the way in to the office. It was my wife. Her first words made my heart sink. “I just got a call from Abby’s Principal.” Instantly I assumed the worst – either my daughter is hurt or in trouble. Parents rarely get good news from the school principal.

But it was good news. A new student had transferred in and Abby had taken it upon herself to befriend her and make her feel welcome – showing her around and introducing her to a circle of friends. The new student’s first few days of school, understandably full of anxiety, had been made wonderful. The parents couldn’t say enough about how grateful they were and the principal wanted us to know.

Obviously I’m proud. As I hung up the phone, I pictured the scene that will likely take place as my wife tells Abby what her principal had to say. I can already see the smile on her face and the pep in her step that she always gets when she receives a pat on the back. And her behavior, which isn’t bad to begin with, will ratchet up a few notches for several days.

Come to think of it, we’re all like Abby. We all like to hear good news, especially when it’s about us. Receiving positive feedback for something you’ve done can turn an average afternoon into a great one. I know that a single positive word regarding one of my projects can significantly affect my mood long after the event has passed.

From a leadership perspective, I’ve noticed three key benefits from the positive feedback I give to members of my team.

1. Morale improves. Something magical happens to a person’s attitude when you pay them a compliment. It’s amazing how many times I’ve given someone a bit of positive feedback only to have them say “Wow. You just made my day.” For some reason, our human tendency is to focus on the negative aspects of work. Telling someone “thank you” followed by a sincere explanation of your gratitude, is often enough to break the cycle of negative thought.

I believe that most people genuinely want to produce good work. The problem is, they never get any feedback to indicate their work is, indeed, good. They hear about what’s wrong, missing or late. As a result, the average employee focuses on staying out of trouble (a negative outlook) rather than on producing good (or even great) work.

2. People reciprocate. Any time I give my daughter some positive feedback, I get some in return. If I thank her for cleaning her room and brag about how great it looks, she thanks me for helping her with her homework. In addition, I’ve noticed that positive feedback I give to one of my children results in positive feedback they give to someone else. So not only do I get to enjoy the boost from reciprocal back-patting, the rest of the family does too.

This phenomenon also plays out at the office. Recognizing one team member’s contribution to a project almost always results in their recognition of someone else’s effort. From the outside it must look like a mini love-fest with everyone thanking and congratulating each other on a job well done. But the psychological impact of just a little positive reinforcement is often enough to lift the whole team. It’s like a wildfire – light a match and pretty soon the place is burning with pride.

3. Team productivity goes up. Long ago I realized the potential of positive feedback to produce better work from an individual. Recognize someone’s effort toward a successful project ”A” and watch how much better project “B” turns out. It’s like a little productivity switch gets pushed into overdrive. I’ve even noticed this effect on my own psyche. When someone says “thank you” it makes me feel great. And it makes me want to work harder in order to get more of that great feeling.

You’ve probably heard that praise should be given in public while corrective actions should always be done privately. One of the reasons behind this is because the feelings underlying your feedback (positive or negative) get transmitted to everyone around – not just the person receiving the feedback. So people who witness a coworker receiving kudos for their efforts instinctively begin to act in ways they perceive will result in getting their share of the praise.

For years I’ve said “You will receive an abundance of what you praise or tolerate.” I honestly believe positive feedback is one of the most powerful tools at a leader’s disposal. Unfortunately, positive feedback is difficult for most people. Like most skills, you have to work at it in order to get good at it. Thankfully, the reward is well worth the effort.

I’ll bet you can think of someone in your organization that could use some positive feedback. Imagine the good that you’ll receive when you stop reading this article and go deliver it. In fact, why don’t you go do it right now?

The Power of Mission

Posted on by Scott

On July 21st 1969, Neil Armstrong became the first human being to walk on the moon. Most of the people reading to this weren’t even born when this happened and don’t understand the significance of the event. They don’t remember the grainy TV pictures or the excitement in the air as people around the world listened to Armstrong declare “That’s one small step for a man, one giant leap for mankind.”

And it was a giant leap. Just eight years earlier, President Kennedy had presented the challenge of placing a man on the moon by the end of the decade. Almost before the words had escaped his lips the skeptics appeared. It’s a waste of time. It’s too expensive. It’s too dangerous. It’s impossible.

But for those who believed, the challenge became a mission. They dedicated themselves to seeing the dream become a reality. Some made the ultimate sacrifice for the mission; men like Ed White, the first American to walk in space who later died in a launch pad fire along with fellow astronauts Virgil Grissom and Roger Chaffee.

However, most of those involved were mission specialists and controllers, men and women operating behind the scenes, each playing some small part in accomplishing the mission even though they themselves would never personally experience gazing back at the planet Earth from the surface of the moon. It was the combination of hundreds and thousands of contributions that led ultimately to Armstrong’s moonwalk. Without everyone playing their part, it never would have happened.

Sometimes it’s hard for people to see how their small contribution fits into the overall mission. It’s the job of the leader to help them see it. Leaders have to “connect the dots” so that everyone understands how important they are to achieving the larger goal. It’s not enough to just delegate tasks. You have to paint the “big picture” in order to draw people in.

Does everyone on your team understand the mission?
Do they each understand their role in achieving that goal?
What will you do today to help connect the dots?