What’s Your Free Throw Percentage?

I’ve always been a fan of basketball. It’s the perfect sport. It doesn’t take a lot of fancy equipment or training to play. It’s fast-paced and the rules are fairly simple to understand. It requires a combination of strategy, teamwork, and individual skill. Though I’ve cheered for a number of specific teams over the years, … Continue reading What’s Your Free Throw Percentage?

3 Steps to Take After Receiving a Referral

I couldn’t believe what I was hearing. A teller with a leading community bank (a former employer of mine) had sent me an email, saying she wanted to speak with me for a few minutes. She was looking for referral advice. Naturally, I expected her to ask for tips on making referrals. Perhaps she wanted … Continue reading 3 Steps to Take After Receiving a Referral

Searching for Clues: Hone Your Powers of Observation

He can tell where you are from just looking at your shoes. He can guess your occupation after a brief examination of your hands. He can determine your next steps based solely on clues you’ve already left behind. I’m talking, of course, about Sherlock Holmes. The world’s greatest detective has been solving mysteries since his … Continue reading Searching for Clues: Hone Your Powers of Observation

Lend Me Your Ears: How Listening Yields Additional Business

I was just about to nod off when I heard the noise. Instantly awake, I sat up in bed and strained my ears for any sound. As my mind settled, I became aware of every creek and pop. I could hear the even breathing of my dog, Spencer, at the foot of the bed. I … Continue reading Lend Me Your Ears: How Listening Yields Additional Business

What’s In a Name?

Back in 2008, 19-year old George Garratt had his name legally changed to “Captain Fantastic.” Well, technically his full name is now “Captain Fantastic Faster than Superman Spiderman Batman Wolverine the Hulk and the Flash Combined.” I’m not sure what the current longest name on record is; but, at the time, Captain Fantastic was thought … Continue reading What’s In a Name?

Greet the Customer With a Smile

On a cold morning in December of 2000, my wife and I walked into an orphanage in Eastern Ukraine. We were there to meet, for the first time, our soon-to-be son and daughter, Alex and Abby. It had been a long and arduous journey getting to this point. We’d started the adoption process approximately one … Continue reading Greet the Customer With a Smile

What Did You Expect? The Importance of Consistency

This article is a day late. If you’re a regular reader of my weekly ramblings on sales, service, and leadership, you know that I publish every Monday morning. Many of you have come to expect my familiar voice in your email box at a specific day and time. So, some of you took notice when … Continue reading What Did You Expect? The Importance of Consistency