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apology

The Art of the Apology

Posted on August 3, 2015 by svoland

A couple of days ago, a friend and I were talking about our experiences at a couple of Lubbock restaurants. During the conversation, he told me about an early morning visit he had just made to a national fast-food chain. He was running late for work and the drive-through was backed up, so he parked … Continue reading The Art of the Apology

Posted in Customer ServiceTagged apology, Customer serviceLeave a comment

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