Leaders ask questions. Leading managers ask questions to help them guide the team to grow. Leading service providers ask questions to help them solve customer problems. Leading salespeople ask questions to help them meet unspoken needs. We should all be asking more (and better) questions, but we don’t. They may enter our mind, but we … Continue reading Leading Questions
I’m currently binge-watching season five of Alone. This History Channel program follows 10 survival experts as they each survive alone (that’s where the name comes from) in the wilderness. Separated from each other by several miles and with no contact with the outside world, they are left to carve out an existence using limited resources, … Continue reading Alone
While traveling last week, I popped into Dairy Queen for a post-meeting milkshake. As I approached the counter, the cashier looked up and asked “How can I help you?” Before I could answer however, he spoke again. “You know, I can give you the senior discount.” At first I was surprised, then amused, and finally … Continue reading At First Blush
If you are of a certain age, you may be familiar with the name Marilu Henner. A film and television actress, Henner became famous for her role as Elaine Nardo in the sitcom Taxi during the late 1970’s and early 1980’s. In the 90’s she went on to host her own talk show and has … Continue reading Making Memories
On April 27, 1981, John Eric Hastrick was visiting the Grand Canyon. In an effort to get the perfect picture to commemorate his time there, Hastrick climbed over the rock wall intended to keep tourists from venturing too close to the edge. He turned his back to the canyon and focused on his camera, continued … Continue reading Say Cheese!
If you drive down a particular stretch of Interstate 80 outside Iowa City, you may be surprised to find a trio of giant faces staring at you from a cornfield. Angry Guy, Befuddled Guy, and Disappointed Gal are 12-foot tall cutouts created by artist John Cerney about eight years ago – an installation he calls … Continue reading About Face
I recently paid a visit to Walmart, one of my favorite people-watching locations. Proceeding to the checkout with an armful of items, I was shocked to find myself behind only one other customer. It was a young woman accompanied by what I assumed to be her mother and her young daughter. They had a cart … Continue reading Service That Shocks