Leaders ask questions. Leading managers ask questions to help them guide the team to grow. Leading service providers ask questions to help them solve customer problems. Leading salespeople ask questions to help them meet unspoken needs. We should all be asking more (and better) questions, but we don’t. They may enter our mind, but we … Continue reading Leading Questions
Focus On Your Story
As a sci-fi fan, I particularly enjoy watching classic films and television from the 50’s and 60’s. Movies such as The Day the Earth Stood Still and Forbidden Planet or shows like Lost in Space and the original Star Trek often hold more appeal than today's offerings. A lot of people find these gems laughable. … Continue reading Focus On Your Story
Getting to Yes
You have an idea. It’s a great one; an idea that will save the company a lot of money, increase revenue, improve customer service, or just make everyone’s job easier. And it’s a no-brainer; nothing huge; just a small tweak that will move the needle in a positive way. Now you can’t stop thinking about … Continue reading Getting to Yes
For a Limited Time Only
Last Saturday, my son Alex participated in a program called One Day Only. Hosted by his high school theatre department, the event challenged students to write, cast, and stage a 10 minute play within twelve hours of starting. They had to create sets, arrange costumes, and locate props – all while memorizing and rehearsing their … Continue reading For a Limited Time Only
How to Rock Your Next Crisis
Saturday night, my oldest son Andrew and I flew to Houston to see Def Leppard in concert. I've been a fan since I first heard them back in the early eighties and hadn't seen them perform live since their Hysteria tour in 1988. It was a great show and brought back a lot of memories. Several of … Continue reading How to Rock Your Next Crisis
Into the Storm: The Basics of Brainstorming
The word "brainstorm" refers to the process of generating a series of ideas intended to address a specific question. The idea of brainstorming was first introduced in 1942 by Alex Osborn in his book How to Think Up. Osborn was frustrated with the lack of innovative ideas from his team of advertisers. Since then, the … Continue reading Into the Storm: The Basics of Brainstorming
Survey Says …
This weekend I received a package from The Nielson Company. They’re the ratings company that provides TV stations, advertisers with information about consumer viewing habits. I’ve been asked to provide information about my family’s media consumption. Surveys like those conducted by Nielson are important. A well designed survey can provide a company with valuable insight … Continue reading Survey Says …
Fighting the Future
Tuesday was Election Day. Did you vote? All across the country, men and women took to the polls in order to make sure their voice was heard. Officials were elected or re-elected to a variety of federal, state, and local positions. Voting is considered an important right in the United States. Once a privilege available … Continue reading Fighting the Future
Lead Like Columbus: Make A Mistake
“In fourteen hundred ninety-two Columbus sailed the ocean blue. He had three ships and left from Spain; He sailed in sunshine, wind and rain.” In January of 1492, explorer Christopher Columbus received financing from the king and queen of Spain to explore a new route to the East Indies by sailing westward. The monarchs hoped … Continue reading Lead Like Columbus: Make A Mistake
Up, Up, and Away
Larry Walters had always wanted to fly. As a boy, he became fascinated with airplanes and dreamed of soaring among the clouds. Once he reached adulthood, he joined the Air Force – intent on becoming a pilot. However, his poor eyesight disqualified him from his dream job. He served his time and, after his discharge, … Continue reading Up, Up, and Away
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