Better Together

I talk about the concept of partnership a lot, usually within the context of customer service. We want our customers to view us as a partner as opposed to a vendor, or even a service provider. The idea of having a partner moves the relationship past the point of transactional interactions. When customers see us … Continue reading Better Together


At the beginning of this school year, my daughter and I adopted the practice of picking up a doughnut on Friday mornings. It’s a way for us to celebrate her senior year of high school and makes our morning commute discussions just a little more lively. However, I’ve come to look forward to these Friday … Continue reading Connected

Not So Different After All

Last week I quietly posted a Gratitude Survey on the home page of company’s intranet. Being Thanksgiving week, I thought it might be interesting to invite people to share what they were especially appreciative of (besides some extra time off from work). As they days went by, more and more coworkers encountered the survey and … Continue reading Not So Different After All