Think about it. Nothing great is ever achieved without change. If I want to lose weight, I need to change the way I eat. If I want to get stronger, I need to change the way I exercise. And if I want to improve just about anything in my life, I need to change the … Continue reading The Key to Change
Better Together
I talk about the concept of partnership a lot, usually within the context of customer service. We want our customers to view us as a partner as opposed to a vendor, or even a service provider. The idea of having a partner moves the relationship past the point of transactional interactions. When customers see us … Continue reading Better Together
The Abby Influence
This Saturday afternoon, my daughter Abby will graduate high school. It’s an interesting road that she’s traveled, with plenty of twists and turns along the way. She left an orphanage in Ternopil, Ukraine for the wide open skies of Lubbock Texas. She battled the setbacks presented by her Autism to attain the confidence of an … Continue reading The Abby Influence
Connected
At the beginning of this school year, my daughter and I adopted the practice of picking up a doughnut on Friday mornings. It’s a way for us to celebrate her senior year of high school and makes our morning commute discussions just a little more lively. However, I’ve come to look forward to these Friday … Continue reading Connected
At First Blush
While traveling last week, I popped into Dairy Queen for a post-meeting milkshake. As I approached the counter, the cashier looked up and asked “How can I help you?” Before I could answer however, he spoke again. “You know, I can give you the senior discount.” At first I was surprised, then amused, and finally … Continue reading At First Blush
Not So Different After All
Last week I quietly posted a Gratitude Survey on the home page of company’s intranet. Being Thanksgiving week, I thought it might be interesting to invite people to share what they were especially appreciative of (besides some extra time off from work). As they days went by, more and more coworkers encountered the survey and … Continue reading Not So Different After All
Choosing the Right [K]not
As a Boy Scout, you learn many useful things. From day one, you are taught a variety of skills from first aid, to cooking, to outdoor survival. With over 100 merit badges available, the amount of knowledge you can acquire is overwhelming. And a common thread through many of these pursuits is the use of … Continue reading Choosing the Right [K]not
