I hope you had an enjoyable Labor Day weekend; full of either rest or excitement, depending on which of those you were hoping for. I spent mine camping in the Carson National Forest near Tres Ritos, New Mexico. From my campsite in a meadow next to a babbling brook, I had the most incredible view. … Continue reading Be Prepared
Tuned In
In the wee hours of the morning on Sunday, August 11th, someone left an old television set on the front porch of a house in Henrico County, Virginia. In fact, according to Police Lieutenant Matt Pecka, the mystery deliveryman visited 50 different houses that night, leaving TV sets outside the door of each one. Nothing … Continue reading Tuned In
The Key to Change
Think about it. Nothing great is ever achieved without change. If I want to lose weight, I need to change the way I eat. If I want to get stronger, I need to change the way I exercise. And if I want to improve just about anything in my life, I need to change the … Continue reading The Key to Change
Better Together
I talk about the concept of partnership a lot, usually within the context of customer service. We want our customers to view us as a partner as opposed to a vendor, or even a service provider. The idea of having a partner moves the relationship past the point of transactional interactions. When customers see us … Continue reading Better Together
The Abby Influence
This Saturday afternoon, my daughter Abby will graduate high school. It’s an interesting road that she’s traveled, with plenty of twists and turns along the way. She left an orphanage in Ternopil, Ukraine for the wide open skies of Lubbock Texas. She battled the setbacks presented by her Autism to attain the confidence of an … Continue reading The Abby Influence
Connected
At the beginning of this school year, my daughter and I adopted the practice of picking up a doughnut on Friday mornings. It’s a way for us to celebrate her senior year of high school and makes our morning commute discussions just a little more lively. However, I’ve come to look forward to these Friday … Continue reading Connected
At First Blush
While traveling last week, I popped into Dairy Queen for a post-meeting milkshake. As I approached the counter, the cashier looked up and asked “How can I help you?” Before I could answer however, he spoke again. “You know, I can give you the senior discount.” At first I was surprised, then amused, and finally … Continue reading At First Blush
