It’s a Matter of Trust

Trust is a critical part of any relationship. Knowing you can rely on a partner or teammate allows you to focus on your strengths and responsibilities without worrying that something important will fall through the cracks. In a workplace setting, that's especially important. Breaches of trust will break a team faster than anything else. Trust … Continue reading It’s a Matter of Trust

What Did You Expect? The Importance of Consistency

This article is a day late. If you’re a regular reader of my weekly ramblings on sales, service, and leadership, you know that I publish every Monday morning. Many of you have come to expect my familiar voice in your email box at a specific day and time. So, some of you took notice when … Continue reading What Did You Expect? The Importance of Consistency