This is What Active Listening Looks Like

When people talk about listening skills, they typically use the phrase “active listening.” But what is active listening anyway? It makes sense that listening is different from hearing. Hearing is a passive endeavor – sound hits you and you hear it. Listening does require some effort; but isn’t it as simple as paying attention to … Continue reading This is What Active Listening Looks Like

The Perils of Poor Listening

It’s been said that listening is the most important communication skill. The ability to speak effectively and deliver a clear message is obviously important, but if no one is listening then the act is meaningless. Listening is the one aspect of communication that best demonstrates trust, understanding, and respect. The impact of poor listening skills … Continue reading The Perils of Poor Listening

Can You Hear Me, or Aren’t You Listening?

The human body truly is amazing. Take your ears, for example. So many of us take them for granted. Yet these odd looking appendages allow us to enjoy music, recognize friend from foe, and engage in meaningful communication. In fact, we rely on verbal communication to such an extent that references to ears and hearing … Continue reading Can You Hear Me, or Aren’t You Listening?

Lend Me Your Ears: How Listening Yields Additional Business

I was just about to nod off when I heard the noise. Instantly awake, I sat up in bed and strained my ears for any sound. As my mind settled, I became aware of every creek and pop. I could hear the even breathing of my dog, Spencer, at the foot of the bed. I … Continue reading Lend Me Your Ears: How Listening Yields Additional Business

Can You Hear Me Now?

My wife and I were reminiscing recently about the early days of our marriage. In November, we’ll have been married 24 years and we’ve both changed a lot since saying “I do.” Sure, the physical changes are the most obvious; but most significant are the changes in how we treat each other. I must admit … Continue reading Can You Hear Me Now?