Greet the Customer With a Smile

On a cold morning in December of 2000, my wife and I walked into an orphanage in Eastern Ukraine. We were there to meet, for the first time, our soon-to-be son and daughter, Alex and Abby. It had been a long and arduous journey getting to this point. We’d started the adoption process approximately one … Continue reading Greet the Customer With a Smile

For a Limited Time Only

Last Saturday, my son Alex participated in a program called One Day Only. Hosted by his high school theatre department, the event challenged students to write, cast, and stage a 10 minute play within twelve hours of starting. They had to create sets, arrange costumes, and locate props – all while memorizing and rehearsing their … Continue reading For a Limited Time Only

The Power of Small Moves

  Last week I bought a pair of running shoes. It’s a small thing really. Many of you may shrug it off as insignificant. But for me it’s huge. I’ve never thought of myself as an athlete, much less a runner. I still don’t. My pursuits generally lean in a more leisurely direction. Running was … Continue reading The Power of Small Moves

The Music of Mastery

My son Alex and I recently started taking guitar lessons. We’ve made attempts at it in the past; but online videos, DVDs, and instruction manuals just didn’t do the trick. We’ve only had two or three lessons to this point and we’re both excited about our progress. Even though we’re just at the beginning of this … Continue reading The Music of Mastery

The Gift

Christmas is my daughter Abby’s favorite time of year. She loves the lights, the TV shows, the music, and being out of school. Most of all, though, she likes the presents. Every year she lights up as each one is placed under the tree. She looks through them, trying to guess what treasure might be … Continue reading The Gift

Mission Accomplished: What I Learned From Winning NaNoWriMo

I did it. Four weeks ago I accepted the NaNoWriMo (National Novel Writing Month) challenge. The goal was to write a 50,000 word novel during the 30 days of November. I’d heard about it just a couple of days before the month started during an NPR interview with Chris Baty, with the guy who started … Continue reading Mission Accomplished: What I Learned From Winning NaNoWriMo

How to Achieve Your Goal in 30 Days

It's been a while since I started writing my weekly articles. Each week, I share a personal story or reflect on an event from history and attempt to tie it back to some aspect of sales effectiveness, customer service, or leadership. And each week I am honored to hear from people who say my message … Continue reading How to Achieve Your Goal in 30 Days

Serving With a Smile (When You Don’t Feel Like Smiling)

Wednesday evening I left work and drove to the American Cancer Society’s Hope Lodge here in Lubbock. The Hope Lodge provides free place for out-of-town cancer patients to stay while they receive treatment. This removes a significant financial burden on the families of these patients and allows them to focus on their health. My wife … Continue reading Serving With a Smile (When You Don’t Feel Like Smiling)

Who Ya Gonna Call?

Remember the movie "Ghostbusters?" What about the theme song, written by Ray Parker, Jr.? Well believe it or not, the movie is 30 years old - I've had the song stuck in my head for a few days thanks to an unfortunate accident. I was towing a smoker to a group camp out. Approximately 15 … Continue reading Who Ya Gonna Call?