How to Keep Your Meetings (And Your Team) Moving Forward

Over the past few weeks, I’ve been writing on the topic of team meetings. This series of articles started with a review of 3 meetings you should stop having. That was followed by 4 meeting types that you should be having. I touched on 3 elements that make for a productive meeting, and then last … Continue reading How to Keep Your Meetings (And Your Team) Moving Forward

Why Leaders Address Conflict Head-On

If there’s one aspect of the job that managers do their best to avoid, its conflict. Ideally, things would always run smoothly in the workplace. Each person would do their job, goals would be aligned, and differences would magically work themselves out. Unfortunately, that’s just not the case. In fact, one study found that the … Continue reading Why Leaders Address Conflict Head-On

3 Ways to Hold Yourself More Accountable

During a recent webinar series, I likened managers who avoid accountability to the leader in Hans Christian Anderson’s tale “The Emperor’s New Clothes.” In this story, two charlatans tell the emperor that they are master clothiers. They offer to make him a beautiful suit like none he has ever seen. Furthermore, they say, the cloth … Continue reading 3 Ways to Hold Yourself More Accountable

The Keys to a Winning Team

Last week the Golden State Warriors made history. They set a new NBA record for most games won in a season by finishing 73-9. Their accomplishment, which tops the Chicago Bulls 72 wins during the ’95-’96 season (something many said could never be done), is even more impressive when you consider they didn’t lose back-to-back … Continue reading The Keys to a Winning Team

Feet to the Fire: Keys to Personal Accountability

By now, close to a third of all New Year’s resolutions have been abandoned. Think about that. Millions of people announced an intention to make some kind of significant change in 2016; and less than three weeks later have walked away from that commitment. Is it any wonder that more and more people have decided … Continue reading Feet to the Fire: Keys to Personal Accountability

The Topic Managers Hate to Talk About

This week I'm in Austin meeting with a group of managers about a new training series I've developed for them and their employees. The goal of the series is to introduce some basic sales and service skills to an organization that has historically been very operationally-focused. Eleven frontline managers have agreed to participate in the … Continue reading The Topic Managers Hate to Talk About