The Power of Small Moves

Posted on by Scott

 

shoes

Last week I bought a pair of running shoes.

It’s a small thing really. Many of you may shrug it off as insignificant. But for me it’s huge. I’ve never thought of myself as an athlete, much less a runner. I still don’t. My pursuits generally lean in a more leisurely direction. Running was something I did when one of my children cried out in pain. I’m not a total couch potato. My involvement with the Boy Scouts of America occasionally found me camping, hiking, or canoeing. Other than that though, I was pretty sedentary. And it showed.

I’m one of the millions of Americans who would moan about the unhealthy state of my body, suck in to button my pants, and then reach for a second helping of some greasy, fattening junk food. I regularly promised myself that this would be the week I did something about my health. This would be the week I finally got serious about exercising and eating better. But like so many others, I never did it.

Then a couple of months ago I participated in a Color Run. I walked the event, huffing and puffing the entire way. With each step, I grew more and more frustrated with myself and my lack of discipline. I was surrounded by hundreds of people at least as unhealthy as me, but all I saw were the strong, toned bodies running seemingly effortlessly ahead of me. I thoroughly enjoyed the event, but it made an impression on me. Something clicked and spurred me to action. I decided to stop wishing and start doing.

I began by searching for beginner workout plans. I came across one called “90 Days of Action” that looked fairly easy. It features two or three exercises a day using only your body weight. The total time investment is maybe ten minutes. Surely, I thought, I can commit to ten minutes a day. I’m motivated by seeing clear progress, so I made a chart and started marking off the days.

As promised, the workouts were short and not so difficult that I couldn’t manage them. After a week or so of crossing off the days, I read about the American Heart Association’s recommendation to take 10,000 steps per day. I downloaded an app to my phone and started walking. That led to discussions with a couple of people about the Fitbit bands they were wearing. I ordered one. A recommended companion app got me to tracking my calorie intake. Almost subconsciously, I started adjusting – ever so slightly – what and how much I ate. Then one day last week, in the midst of walking around the park, the thought came to me …

“I think I could run for a little bit.”

 

It’s often said that people are afraid of change. That’s not true. If people feared change we would never buy new clothes, trade in our cars, or rearrange the furniture in our house. No, people don’t fear change. What we fear is transition; the work it takes to move from one state to another. We want the change to take place – we just balk at the act of changing.

I think most transitions fail because we try to take on too much at once. There’s a reason gym membership goes up right after New Year’s Day and falls off less than three months later. There’s a reason most attempts at dieting don’t stick. It’s because those moves are too big. They involve too much change at once. The finish line is too far off and the mountain just seems too high. All it takes is one small slip and we feel like we’ve failed. Game over.

The secret to successful change, I believe, lies in small moves. It requires taking a long-term view as opposed to our typical “I want it now” expectations of instant gratification. It means taking things slow and focusing our energy on the first small step – the first small chunk. That allows us to more easily get back up if we stumble. It also allows us to achieve victory, however small, a lot sooner. And each small victory provides the boost you need to tackle the next step.

Chinese philosopher Laozi once said “A journey of a thousand miles begins with a single step.” That makes more and more sense to me. Taking the first step is always the hardest, so why not make it a small one – a downhill step if you will. That makes step two easier. Step three becomes easier still. Pretty soon you look back and gaze in wonder at how far you’ve traveled.

I didn’t set out to become a runner. All I did was take the first step. And then last week… I bought a pair of running shoes.

The Art of the Do-Over

Posted on by Scott

goalsNow that the hustle and bustle of Christmas is over, attention turns to New Years. Across the globe, people are busy deciding where they will be and who they will be with as they count down the final minutes of the year and celebrate the arrival of 2015. For many, this also means making New Year’s resolutions – commitments to changes in behavior that will improve their lives.

According to research conducted by the University of Scranton, the most popular resolutions made for 2014 were:

  1. Lose Weight
  2. Get Organized
  3. Spend Less/Save More

That same study however, also found that only 8% of those who make New Year’s resolutions actually succeed in achieving them. As soon as one week after making their resolution, 25% report they’ve already broken them. Less than half are still on track after six months. That’s an alarming rate of failure. In fact, I know a great many people who have become so frustrated with their inability to achieve their resolutions that they have decided to stop making them.

We all make promises, to others and to ourselves, that we fail to keep. We fail for any number of reasons; lack of time or money, demands placed on us from others, even random and unforeseen circumstances. But one thing that seems to act as a stumbling block for me is self-control. I sometimes find myself struggling between that which I should do and that which I want to do. For instance, I know I should jump on the treadmill in my backroom for twenty minutes but I’d rather spend that time browsing the internet or watching TV. I should buckle down and finish the big report I have due for work, but I’d rather check out what my friends are doing on Facebook. This lack of discipline keeps me from achieving the goals I’ve set for myself and cause me a great deal of frustration.

Is it any wonder then that, every December, so many of us make the same resolutions we did the year before? How can we overcome this natural tendency to lose steam and forgo the needs in pursuit of the wants? Wharton professor Katherine Milkman offers one suggestion in a strategy she calls the “fresh-start effect.”

Milkman feels that, rather than getting frustrated with our inability to stay on track, we embrace it. Knowing that our motivation to perform is strongest in the days and weeks following a milestone, we should use them to initiate a fresh start toward our goals. Here’s how she puts it:

“At the beginning of a new week, the start of a new month, following a birthday, or after a holiday from work, people redouble their efforts to achieve a goal. Why? Because in these fresh-start moments, people feel more distant from their past failures. Those failures are the old you, and this is the new you. The fresh-start effect hinges on the idea that we don’t feel as perfect about our past as we’d like. We’re always striving to be better. And when we can wipe out all those failures and look at a clean slate, it makes us feel more capable and drives us forward.”

As a kid, I loved do-overs. So did my friends. We made a point to allow a certain number of do-overs in any pick-up game we played. It allowed us to focus on being successful rather than on being a failure. I think it’s sad that as grown-ups we seem to have forgotten the art of the do-over. Not that everyone gets an unlimited amount of free passes (even as kids we only allowed one or two per game); but we can all use a fresh start from time to time.

As you look forward to 2015 and make your list of resolutions – or goals, or commitments, or whatever you want to call them – aim for excellence, not perfection. Know that you don’t always have to get it right the first time. Know that if at first you don’t succeed…well, you know the rest.

 

Mission Accomplished: What I Learned From Winning NaNoWriMo

Posted on by Scott

imageI did it.

Four weeks ago I accepted the NaNoWriMo (National Novel Writing Month) challenge. The goal was to write a 50,000 word novel during the 30 days of November. I’d heard about it just a couple of days before the month started during an NPR interview with Chris Baty, with the guy who started it in 1999.

I crossed the 50,000 word goal line just before midnight on Saturday, November 29th. I uploaded the text to nanowrimo.org in order to validate my word count and was immediately forwarded to a screen that read CONGRATULATIONS! in giant letters. While it felt good to get that kind of instant feedback from the site, the personal sense of accomplishment feels even better.

Now that November and the challenge are over, I thought I’d share a few personal observations about the process of goal achievement.

  • You have to set a big goal. This may seem counter intuitive. After all, if you set a goal that’s too big it’s easy to get discouraged and assume defeat before you even get started. But I think the bigger danger lies in setting a goal that’s too small. Goals that seem small invite procrastination. It’s easy to put off something that seems easy to accomplish. Knowing that 50,000 words would not be easy meant that I had to start right away. Just getting started is often the hardest part of reaching any goal.
  • You have to make forward progress every day. I knew that if I let just one day go by without working on my novel, I would never finish. Allowing yourself to rest is like giving yourself permission to quit. Newton’s first law of motion applies to goal achievement. A body at rest tends to remain at rest. So I made myself write some every single day. Sometimes it was only a hundred words or so, but moving forward actually keeps you moving forward.
  • Your work isn’t finished when the goal is reached. I achieved the official goal of writing 50,000 words; but my story isn’t finished. I still have a few more scenes to write before I can call my book complete. That means I can’t stop. As long as I have more story to tell, I’ll keep writing. As long as you have more to give, you still have work to do.
  • You learn more about what you still have to learn. I’m a better writer (I think) than I was a month ago; but I know I can get better. There are elements of my story that are rough and characters that need more development. So once I get through the first draft, I have to go back and refine several parts of the narrative. I’ll research the parts that gave me trouble and work on them so I can improve.
  • You start to thrive on the challenge. I have come to relish the sense of accomplishment I feel when reaching a personal milestone. That’s why I keep giving myself goals like this – to see how far I can stretch. It’s been said that the day you stop growing is the day you start dying. After this project is said and done, I’ll be looking for something else to test myself with.

If there’s a goal in front of you that you’re trying to reach, let me encourage you to keep going. If you don’t have one, set one. Make it big and do something to move you forward every day. Otherwise, your story will never be told. And, to paraphrase the NaNoWriMo slogan, the world needs your story.

How to Achieve Your Goal in 30 Days

Posted on by Scott

IMG_1344It’s been a while since I started writing my weekly articles. Each week, I share a personal story or reflect on an event from history and attempt to tie it back to some aspect of sales effectiveness, customer service, or leadership. And each week I am honored to hear from people who say my message resonated with them.

Thank you. Your feedback means the world to me.

I love writing. I love taking abstract concepts that are floating around in my head and making them real. I love the satisfaction that comes from creating something that didn’t exist before. And I love sharing my creation with you.

It’s been said that we all have a book or two inside of us. I believe that. We all have ideas, experiences, and observations that are dying to get out. Words that need to be shared. Dreams that long to be expressed. Each and every one of us could write a multitude of books.

I’ve decided to write one of mine.

November is National Novel Writing Month. According to founder Chris Baty, the goal is to encourage each and every person to get one of their books out of their head and into written form. The challenge is to make this happen during the month of November. The first challenge took place in 1999 and drew 21 participants, each accepting the challenge to create a rough draft of their novel within 30 days.

Writing a book is a daunting challenge. Like so many other meaningful activities (dieting, exercising, and cross-selling are a few that come to mind), it can seem overwhelming. It’s something we want to do, but it seems so difficult that we just keep putting it off.

But Baty says that writing a book doesn’t have to be that hard. During an interview with him I heard on National Public Radio, he provided a handful of tips for making the process more manageable. I think these tips work for any seemingly impossible goal you might be facing.

  • Make a short-tem commitment. Give yourself a short window in which to achieve your goal. The more time you give yourself, the longer you’ll procrastinate. Ever spend the night before you go on vacation madly cleaning the house and tying up loose ends? It’s amazing what you can accomplish with a short deadline. So use this phenomenon to your advantage and give yourself a short leash.
  • Break it down. Writing a 50,000 novel seems unattainable to most people. But breaking that goal down into 30 daily increments (about 1,700 words) makes it seem so much more manageable. My weekly articles tend to run between 500 and 600 words (this one is a little longer), and I can churn them out pretty quickly. So I just need to write the equivalent of three short articles a day.
  • Get started. A lot of people are intimated by writing because they’re worried about the details. Maybe their spelling isn’t the greatest, or they’re afraid they’ll get some facts wrong. These are self-limiting barriers that keep us from attaining our goals. The key is to make the effort. Technique improves with practice; but you can’t get better if you never take the first step.
  • Embrace accountability. If no one knows you’re trying something new, then there’s no downside to giving up. Making your commitment public invites others to check in on your progress. We all need a little help to succeed, whether it’s encouragement, constructive criticism, or a good kick in the pants every now and then. So ask others to help you succeed.
  • Celebrate success. There will be good days and bad days along your route to achieving your goal. Our tendency is to focus on the bad ones. It’s important to stop periodically and recognize the advances you’ve made. The energy you get form seeing your progress will propel you forward. Again, having others invested in your project helps as it allows them to celebrate with you.

I’m both excited and terrified at the prospect of writing a novel. I’m going to try and keep these ideas in mind as I work my way through it. Hopefully 30 days from now I’ll have something to show for the effort. I invite you to choose a goal for yourself and join me for the ride.

Motivate Me

Posted on by Scott

imageLast week I joined a group of managers in Athens, Texas for a coaching workshop. This class walks managers through several processes and resources designed to help them empower their teams with the goal of improving individual and team performance. I thoroughly enjoyed the opportunity to share ideas and open discussion with so many dedicated leaders. I left exhausted and refreshed all at the same time.

One of the topics that came up repeatedly, and usually does during these workshops, was motivation. It seems that any time I speak with someone who’s responsible for the performance of others, talk eventually turns this direction. Managing people is a lot easier when they are motivated to perform. But few seem to understand how motivation works.

Motivation can be defined as “the reason for acting a certain way.” The problem with motivating other people though, is that they are people. Every person is unique and their reasons for engaging, or not engaging, in certain behaviors are unique to them. Unless you understand what’s driving them internally, you can’t effectively motivate them.

Many psychologists and sociologists have studied the concept of motivation. For years they’ve tried to identify the triggers that cause some people to approach their jobs with enthusiasm and dedication while others seem intent on giving the bare minimum. One of the first in the field was Abraham Maslow.

In a 1943 paper titled A Theory of Human Motivation, Maslow introduced his hierarchy of needs. The five levels of this hierarchy represent different drivers, or motivations, for human behavior. By uncovering what needs are driving an individual, Maslow believed you could understand why they acted the way they did. And by providing or withholding certain needs, you could then motivate someone to behave how you wanted or needed them to.

Maslow depicted the five levels as a pyramid, with the most basic of needs at the bottom. He suggested that, as basic needs are met, an individual turned their attention to higher level ones. The most basic needs – the bottom level of the pyramid – are “Physiological” needs. These include things like food, water, sleep, and air. Clothing and shelter are also physiological needs. Until these necessities are obtained, higher level needs take a backseat.

The second level consists of “Safety” needs. Here you find things like personal wellness and financial security. In the workplace, insurance and other benefits as well as job security represent safety needs.

Maslow called the third level “Belongingness.” Concepts such as family, friends, and intimacy make up this level. These may be satisfied by having friends at work, being involved in groups, and having mentors I and colleagues who take an interest in you.

At the fourth level, people address their need for “Esteem,” the need to be appreciated, valued, and recognized for their contribution. Promotions, positions of responsibility, and increasing levels of autonomy help to meet these needs.

The final level of Maslow’s hierarchy addresses “Self Actualization.” This refers to an individual’s need to engage in meaningful work. To be self-actualized, one needs to feel they are pursuing the work they are meant to do – work that taps into their innate gifts and passions. They must realize their full potential.

Many have expanded on Maslow’s work, but his theory remains a cornerstone of motivation theory. It suggests that we’re all unique, driven by our own set of goals, desires, and circumstances. And it supports the notion that managers are ill-prepared to motivate their teams – unless they get to know them.

So, what’s motivating the people on your team?

To Believe or Not To Believe

Posted on by Scott

PinocchioAs a former advertiser, I love a good commercial. One of the more popular ones currently playing is from Geico. The commercial features Pinocchio as a motivational speaker. If you haven’t managed to see this one, you can catch it on YouTube. I think they got Pinocchio spot on – the look, the voice, everything.

This commercial is funny, but the more I watch it, the sadder it appears. Watch it again, this time focusing on the man Pinocchio speaks to. This poor guy has come to a motivational seminar looking for validation of his self-worth.

As Pinocchio proclaims the presence of “potential” in the room, the man begins to feel a rising sense of purpose. When Pinocchio points him out specifically, saying “You have potential,” the man’s face breaks into a huge grin.

Then Pinocchio’s nose begins to grow.

In an instant, our friend in the audience has his confidence shattered. His face falls as he realizes Pinocchio doesn’t see value in him at all. And because the authority in the room sees no potential in him, he adopts the same belief.

Words are powerful. You’ve heard that “Sticks and stones may break my bones, but words will never hurt me.” The words of a leader, however, carry more weight than the average person’s. Those in charge have the power to make someone’s day – or ruin it – with just a few words.

Even more important than the words a leader says is the belief behind them. Sometimes the right words are said, but they’re not meant. A compliment, delivered insincerely, is the worst kind of insult.

You see, as a leader; you are always leading – either building people up or tearing them down. People need leadership. Every single one of us needs someone to point out the goal, provide direction, and give feedback.  And we all follow the example of the leader. Whatever feelings we derive from our interaction with them, we pass on to others -coworkers, customers, even family members.

Leadership is a noble calling. But it is not something to be taken lightly. What kind of leadership are you providing? How do people feel after a typical interaction with you? How does your leadership impact the service your team provides to others?