How to Make Someone’s Day

Thursday morning I received an email from someone that changed my entire day. It was unexpected. It was unsolicited. But it was amazing. I’ll just share the first line. “You may not know that you are appreciated or that your message resonates with others; but it does.” You know those days where nothing you do … Continue reading How to Make Someone’s Day

What Makes a Top Performer?

Last week, I had a conversation with a couple of people about identifying their top customers. It’s been my experience that when asked to name their best customers – that is, those who contribute the most to the business – the majority of people get it wrong. A look into actual sales data and performance … Continue reading What Makes a Top Performer?


  This week, I'm traveling to Bryan/College Station, TX. I’m joining bankers from the area for their mid-year Sales & Service Rally, a celebration of the individual and team accomplishments attained through the first half of the year. I’m anticipating a festive atmosphere as employees from a variety of roles come together to recognize each … Continue reading Celebrate!