Your business is unique. As a result, we tailor our approach to fit your organization and the specific goals you are trying to accomplish. While we customize our solutions to fit your needs, our services generally fall into the following categories:
Assessment & Recommendation
Depending on the circumstances, we employ a variety of tactics to help you get handle on how things are going and make a series of recommendations.
- Customer and/or employee surveys
- Anonymous web-based surveys can provide a wealth of information about your audience. We can help design a short-term survey, collect the information, and conduct the analysis.
- Management interviews
- Face-to-face or telephone interviews can give members of your organization an outlet to share their opinions and provide an opportunity to dig deeper into organizational issues.
- Data analysis
Already have data that you’ve collected? We can help sift through the information to identify trends and recommend next steps.
No off-the-shelf training here. We’ll work with you to develop a customized set of training resources using your products, written in your lingo and tailored to fit your preferred delivery methods. Whether the situation calls for classroom training, self-guided online courses, or a combination of methods, we’ll work with you to make sure you get the biggest bang for your training buck.
- Customer Service – We’ll combine timeless service-delivery concepts with your identified best practices to deliver an engaging and informative curriculum designed to take the customer experience to the next level.
- Sales Techniques – What’s the selling technique utilized by your top performers? We’ll help you pick their brains and turn their secret sauce into actionable sales training for the rest of the team.
- Frontline Leadership & Coaching – Turn your managers into leaders with a customized training curriculum designed just for them. We’ll help turn theory into practical steps to addressing the real, day-to-day issues they face.
Have a need that’s not listed here? Give us a call and let’s talk about it. Maybe there’s a way we can help. After all, our goal is to help you develop a culture of success.
Don’t have the personnel to handle everything you need to? No problem. The Voland Group can assist you by providing expert management for a variety of ongoing solutions. Contract with us to handle the details of the things you know you should be doing, but just can’t find the resources for. Some examples include:
- Customer Feedback Management
- Training Delivery
- Incentive/Reward Program Management
- Resource Development
- Strategic Consulting
Have a need that’s not listed here? Contact us and let’s talk about it. Maybe there’s a way we can help. After all, our goal is to help you develop a culture of success.