Over the weekend I ran into a former coworker, Greg. It’s been close to 20 years since we worked together, and we spent several minutes catching up. We talked about our current work situations, gave family updates, and laughed about the old times. We eventually parted ways, promising to do a better job of keeping … Continue reading Behind Closed Doors
Leaders ask questions. Leading managers ask questions to help them guide the team to grow. Leading service providers ask questions to help them solve customer problems. Leading salespeople ask questions to help them meet unspoken needs. We should all be asking more (and better) questions, but we don’t. They may enter our mind, but we … Continue reading Leading Questions
What Time is It?
What if you could do away with deadlines, appointments, and alarms? What if you could do what you want, when you want to do it? Would you be more productive since you’d be able to focus energy on the truly important things? Or would your output plummet, giving way to procrastination? That’s the question facing … Continue reading What Time is It?
The Key to Change
Think about it. Nothing great is ever achieved without change. If I want to lose weight, I need to change the way I eat. If I want to get stronger, I need to change the way I exercise. And if I want to improve just about anything in my life, I need to change the … Continue reading The Key to Change
I talk about the concept of partnership a lot, usually within the context of customer service. We want our customers to view us as a partner as opposed to a vendor, or even a service provider. The idea of having a partner moves the relationship past the point of transactional interactions. When customers see us … Continue reading Better Together
In case you missed it, a guy named Infinite Tucker recently won a race by literally flying across the finish line. It was May 11th and the finals of the 400-meter hurdles event at the 2019 SEC Track & Field Championships. Infinite (that’s his real name) and his Texas A&M teammate Robert Grant were neck … Continue reading Full Superman
The Abby Influence
This Saturday afternoon, my daughter Abby will graduate high school. It’s an interesting road that she’s traveled, with plenty of twists and turns along the way. She left an orphanage in Ternopil, Ukraine for the wide open skies of Lubbock Texas. She battled the setbacks presented by her Autism to attain the confidence of an … Continue reading The Abby Influence
Listening to Your Gut
Last month, a Pittsburgh woman (her name has not been released), discovered an abusive ex-boyfriend hiding in her attic. She lived in the house with her two daughters and began to notice small things out of place. She thought about calling the police, but thought she would sound crazy for reporting a “blanket in my … Continue reading Listening to Your Gut
Which Way Do We Go?
According to researchers at Cornell University, the average adult makes somewhere in the neighborhood of 35,000 conscious decisions each day. Some of these are fairly trivial; take what to eat for example. Decisions about food account for as many as 226 of the choices we make daily. Any one of them has little impact on … Continue reading Which Way Do We Go?
Be the Spark
As far back as 577 AD, primitive matches were used to start fires in China. In 1805, Jean Chancel developed the first self-igniting match. His required dipping the match head into sulfuric acid though, and never really caught on. Like so many great ideas, the common friction match was discovered by accident. English chemist John … Continue reading Be the Spark